Beam me up, Kevin!

If you have been following this blog for a while you may remember that over the summer I was without an internet connection for several weeks. It transpired that a fault with the line was repaired but the engineer forgot to reset something in the exchange, then the exchange connection failed but BT Openreach insisted it must be my router (for those of you not from the UK we have a weird system here as a result of the sell off of utilities by the government in the 80’s. The phone network was sold to BT who hived off the lines and exchanges to a subsidiary they named Openreach. They allow a number of telecoms providers to use the system but faults have to be repaired by Openreach engineer. As you can imagine this results in all sorts of problems with Openreach taking the default position that all faults are due to the provider or the householder.) The phone co-op sent me a new router, blissfully unaware that, by chance, it was a faulty one! By the time it was all sorted out I was on first name terms with everyone in their Tech support team !

OLYMPUS DIGITAL CAMERAI was lucky enough to have good friends Jeni and Rob who generously allowed me to drive over every day and use their connection to collect emails and do anything like on-line banking which required a secure private connection. I was also able to get online at the Cardigan and Carmarthen libraries, and in breaks during the Welsh class since Cardigan castle has a public wi-fi network.

However I have trained everyone to use email rather than the phone as my hearing makes phone calls hard work so being without a connection at home was a pain. My amazing son donned his shining armour, mounted his charger and came to the rescue! He is a software developer so knew about the alternatives to a landline connection.

Plan A was to use a mobile signal. I knew that to make a mobile call I had to climb up to the top of the garden and although visitors sometimes get a signal on their phones on whichever network they use it is only occasional.  But maybe if I had a small mast on top of the house or one of the buildings in the garden…? He had also discovered that the Welsh Government had a scheme whereby households with a poor landline connection which was not scheduled to be upgraded, and no mobile signal could get a grant to enable them to put in a mast or satellite dish. We filled in the forms and commissioned a survey. But despite the maps showing I should get a decent data signal all the chap could find was a weak voice one right at the top of my land and no data signal anywhere. Everyone else in the valley can get a connection but I am right at the bottom and in the shadow of the hills.

That left a satellite system and he assured us that as I had previously been able to get TV through a satellite I would be OK. I would have to pay £45 to top up the grant but that was about the same as changing provider and opting for a new, factory set, router which seemed reasonable. The monthly charge is comparable with the landline. We sent a new quote to the government and waited for them to decide if I qualified. It took them a few weeks of thinking but they concluded that I did and a couple of weeks after receiving the approval letter a lovely man called Kevin came and put up a dish, lined it up with the satellite, installed a modem and got me connected. He even connected an extra piece my son, Hassan, had bought to give me wi-fi as well as an ethernet connection, made sure that my laptop and iPad had connected properly and checked that the speed was as needed for the grant before he left.

Screenshot (1)So now I get 12 Mb/sec instead of 2 or 3 on a good day as as I used to. Using it for Skype is a bit odd since there is a slight lag whilst the speech goes out into space and back again – I will have to start using 2-way radio protocol and saying ‘over’ when I have finished speaking! But overall it is faster, more reliable and involves no more wrangling with Openreach ever! Well until the landline for the phone goes wrong!

Thank you Hassan, Richard at Bentley Walker and Kevin for beaming me up.

2 thoughts on “Beam me up, Kevin!

  1. cambridgearomatherapy November 26, 2018 / 11:20 am

    Just as well you aren’t into gaming with the lag! 12Mb/s is over twice what I get in Cambridge! Well done for persisting and getting it sorted though.

    Like

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